Questions are welcome.

Prevsi is available to people 18 and older who live in Florida. The eligibility check confirms this before you share any health details.

A licensed provider reviews your information to decide whether a service is right for you. Starting an intake does not guarantee a prescription.

You complete a short online intake, which takes about 5 minutes. Then you choose at-home testing or an in-person lab visit.

Lab results are usually ready 2 to 3 business days after the lab receives your samples. A provider reviews your information and results, and your status page shows what happened and what comes next.

Not yet. Prevsi serves Florida residents, and you need to be in Florida when you use the service and receive deliveries.

We are working on more states. Leave your email on the Florida page and we will let you know when Prevsi is available where you live.

Prevsi care is free for eligible patients. That includes your provider visits, required lab testing, at-home kits with return shipping, and medication delivery.

If you have insurance, we bill your plan. If you do not, or your plan leaves a cost, your care team helps you enroll in assistance programs that cover it. If something would not be covered for you, we tell you before anything happens.

You can still use Prevsi. Tell us during the intake, and your care team helps you apply for assistance programs that can cover medication and lab testing.

Not having insurance never blocks you from starting.

Your kit is matched to your service and the kinds of sex you have, so not every kit includes every sample. It arrives in discreet, unmarked packaging.

A finger-prick blood sample can check for HIV, syphilis, and hepatitis B or C. Urine and swab samples check for gonorrhea and chlamydia. Most people finish collecting samples in about 10 minutes.

Yes. During the intake you choose an at-home kit or an in-person lab visit. A lab visit usually takes 15 minutes or less.

Results are usually ready 2 to 3 business days after the lab receives your samples. You can see them in your secure account, and a provider reviews them with your information.

If the exposure was in the last 72 hours, go to urgent care or an emergency room right away and ask about PEP. Prevsi is not for emergencies. For a medical emergency, call 911.

Testing too soon after an exposure can miss an infection, so ask a provider when to test.

Test kits and medication ship free in a plain, unmarked box. Nothing on the outside shows what’s inside or that it is health related.

Medication usually ships within one business day of approval and arrives in 1 to 2 business days.

You can follow every shipment, including your kit return, from your account.

No. Kits and medication arrive in a plain, unmarked box with no health details on the outside, so neighbors, roommates or family will not know what is inside.

You choose the delivery address, and you can follow every shipment from your account.

Your health information is handled under HIPAA, protected with encryption, and never sold.

Only the people involved in your care can see it. You can review your privacy choices at any time.

No. If you choose email or text notifications, they only say that an update is waiting in your account. We do not include test results or other health details in them.

You can change your notification preferences in your account at any time.

Our support team responds Monday to Saturday, 9 a.m. to 9 p.m. Eastern Time. Send a general question, without health details, from the contact page.

Already a patient? Sign in to message your care team.